Update 20 March 2025: Inspection report published: An inspection of the Home Office’s management of fee waiver applications (August 2024 – November 2024)
This inspection examined the Home Office’s management of fee waiver applications for certain types of immigration and citizenship applications.
The ability to apply for a fee waiver is an important safeguard for those people who are seeking to make a human rights-based application to enter or remain in the UK, and for children seeking to register as a British Citizen, but who are unable to afford the fees. I was already aware of concerns about the scale of the Home Office fees and the Immigration Health Surcharge (IHS), and stakeholders drew my attention to additional costs, such as solicitors’ fees and biometric enrolment, which have meant that many applicants have incurred large debts and that their lives, including their health and wellbeing, have been adversely impacted.
This inspection was conducted against that backdrop. It focused on the resourcing of the three Home Office teams responsible for handling fee waiver applications; on training, workflow, and the prioritisation of fee waiver casework; and on the quality, timeliness and consistency of decision making, including the quality assurance of decisions.
The ICIBI last looked at fee waivers in 2019, since when the ‘test’ the Home Office applies to a fee waiver application has changed from whether the applicant is or would become destitute to whether they can afford to pay the required amounts. This inspection therefore looked at the guidance available to caseworkers when determining ‘affordability’ to see if was clear and also examined whether ‘affordability’ was being assessed consistently.
Inspectors found problems with both the guidance and practice, and my report, which was sent to the Home Secretary on 21 January 2025, contains eight recommendations covering: better workforce planning; regular sharing of information and best practice; more robust quality assurance; more clearly defined management responsibilities and expectations; a review of data retention practices; ensuring significant changes to fee waiver policies and practice are compliant with the Home Office’s Public Sector Equality Duty; the introduction of Service Level Agreements for the processing of fee waiver applications; and development of an engagement strategy for external stakeholders.
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